Premium CRM on demand (SaaS)

» Our customers are more successful.

CRM in
Life Sciences

"Whether you need KOL/network mapping, key account management or sample management, we have the customized healthcare-specific processes to help you become more successful!"

 

Tina Zembacher
Sales Director Life Sciences International

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CRM in
Financial Services

"We are familiar with the unique CRM needs of the financial services industry, and we have the right solutions to help our customers become more successful!"

 

 

Norbert Künzl

Sales Director Financial Services International

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CRM in the
Industry

"Our customer base of more than 500 industrial businesses speaks for itself. There is a reason why so many customers have chosen to rely on update software solutions: as industry experts, we know the challenges they face."

 

Christian Stadlmann

Sales Director Industry Solutions International

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News & Events
update presents cosmic – a new module combining the company’s CRM solutions with social media

The CRM cosmic tool enables to conduct market research and manage relationships in social media

Read on

What is CRM?

CRM definition: (wikipedia)
Customer relationship management (CRM) is a broadly recognized, widely-implemented strategy for managing and nurturing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service.

CRM denotes a company-wide business strategy embracing all client-facing departments and even beyond. When an implementation is effective, people, processes, and technology work in synergy to increase profitability, and reduce operational costs.

More than 170,000 satisfied customers at 1,500 companies around the world have trusted our CRM solution, and it is this trust that has enabled us to hold a place among CRM market leaders for years.

Get to know more about update CRM:

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Explore Case Studies, Key Benefits and CRM Processes!
Industry know-how and specialization in all areas are key to our corporate philosophy at all stages: from product development to customer care. We support the unique requirements of each industry with preconfigured solutions for:

See update CRM in action: Demo Videos on a selection of supported CRM Processes


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