Awards


		3rd CRM-Certification from Schwetz Consulting in a row Schwetz Consulting was examining (testing) the CRM-Software update.seven in ten challenging categories. update.seven is offering the technical foundation for the comprehensive and industry-specific CRM-solutions from update.revolution, which are available as SaaS- or On-premise implementations. Further information is available in the press report (German): 3rd CRM-Certification from Schwetz Consulting in a row

		ISM TOP 15 CRM Award 2011 Our CRM solution update.seven convinces the expert jury for the tenth time. update software AG is among the ISM Top 15 CRM Enterprise winners also in 2011. ISM Inc., headquartered in Bethesda, Maryland, is a US consulting firm specializing in CRM matters and has been awarding the prize in the categories "Enterprise Business" and "Small & Medium Business" since 1990. An expert jury appraises the CRM solutions based on 209 criteria, among them 98 corporate functions, 48 technical criteria, 36 implementation aspects, 10 real-time criteria, as well as 17 user support functions. The update CRM solution convinced the jury after extensive testing in all areas and received consistently high ratings. Please find more information in our press release: update is among the ISM Top 15 CRM Enterprise winners for the tenth time

		ISM Social CRM Software Award 2010 CRM opens up social web: update software AG has won the ISM Social CRM Software Award 2010 ISM Inc. is a renowned US consultancy specializing in CRM matters and is headquartered in Bethesda, Maryland. This year, ISM awarded the special Social CRM Award for the first time in order to acknowledge the drastic growth in importance of social media applications in customer relationship management. From over 40 CRM applications, the CRM specialist update was able to distinguish itself with its “cosmic social media module” – besides update, there were only three other prize winners. ISM Software Lab tested the Social CRM competencies of 40 solutions based on ten criteria: links to and integration into social networking sites, social media dashboard, social media monitoring, social media analyses as well as access to video, mash-ups, widget technology, wiki databases, podcasts and tagging options. The winner as well as the assessment process are presented in detail in the 18th edition of ISM’s “Guide to CRM Automation” and online at www.ismguide.com. Please find more information in our press release: update wins the ISM Social CRM Award 2010 with its “cosmic social media module” and http://www.ismguide.com

		World Usability Day 09: update.seven touch Wins Usability Award Vienna, November 18, 2009 +++ update.seven touch, the CRM solution for the iPhone from the CRM specialist update software, has won the Usability Award. The award was presented for the first time this year at the World Usability Day 09 in Graz. The mobile online application update.seven touch was praised especially for its easy and logical handling: among other things, the evaluated criteria were user control, target-group oriented design, consistency, flexibility, as well as help and documentation. Please find more information in our press release: update.seven touch Wins Usability Award

		CRM Best Practice Award The CRM Best Practice Award is intended to boost public awareness of Customer Relationship Management and its affects on employees, processes and organizations. The projects are rated according to success criteria crucial to CRM projects as defined by the CRM expert panel. The members of the jury are select CRM experts Dr. Christian Huldi, Univ.-Prof. Manfred Krafft, Dr. Wolfgang Martin, Ralf Korb, Maren Rehpenning, Sabine Roth, Martina Schimmel-Schloo, Wolfgang Schwetz and Prof. Dr. Peter Winkelmann chaired by Markus Elsen, Editor-In-Chief at the magazine acquisa. 2011 Doka 2008 Energie Steiermark 2007 Johanniter Unfallhilfe 2006 Baumax 2005 Schülke & Mayr GmbH 2004 Schülke & Mayr GmbH 2003 Gerhard D. WEMPE KG und Gasversorgung Rhein-Erft 2001 LBS Norddeutsche Landesbausparkasse Berlin-Hannover 2000 Canon

		Top 15 CRM Enterprise Software Award 2009 update.seven was selected by ISM Inc., Social Media, Customer Relationship Management (CRM) and Contact Center strategic advisors, as a Top 15 CRM Enterprise Software Award for 2009. "The winners of the 2009 Top 15 continue to raise the bar for the CRM community with significant advancements in both functionality and connectibility. Mobile access as well as Social Media are of increased importance to sales and marketing professionals and their always-on, always-connected Digital Clients. (Barton Goldenberg, president, ISM) ABOUT ISM Founded in 1985, ISM Inc. offers strategic advisor services to organizations planning and implementing Social Media, Customer Relationship Management (CRM), and Contact Center initiatives. ISM annually publishes The Guide to CRM Automation and Top 15 CRM and Real Time CRM software reviews. Barton Goldenberg, founder and president of ISM, is the author of CRM in Real Time (published by Information Today) and CRM Automation (published by Prentice Hall) and is a columnist for a number of publications including CRM Magazine. Our list of clients includes the American Automobile Association (AAA), Amtrak, IBM, ExxonMobil, McGraw Hill, Nike, PepsiCo, Roche, T. Rowe Price, United Way, Xerox, and the US Department of Defense. To learn more, go to www.ismguide.com or call (301) 656-8448. www.ismguide.com

		Top 15 CRM Enterprise Software Award 2008 update.seven STRIKE! was selected by ISM Inc., Customer Relationship Management (CRM) and Contact Center strategic advisors, as a Top 15 CRM Enterprise Software Award for 2008. “The winners of the 2008 Top 15 continue to raise the bar for the CRM community with significant advancements in both functionality and connectibility. Mobile access as well as Web 2.0 are of increased importance to sales and marketing professionals and their always-on, always-connected Digital Clients”, said Barton Goldenberg, president, ISM.

		Top 15 CRM Enterprise Award 2007 update.seven was selected by ISM Inc., Customer Relationship Management (CRM) and eCustomer strategic advisors, as a Top 15 CRM Enterprise Award for 2007. “The Top 15 winners represent the best and most comprehensive CRM serving internal and external customers with features ranging from predictive modeling to Web 2.0 to access to handheld/wireless devices.”, said Barton Goldenberg, founder and president of ISM.

		CRM Excellence Test update has garnered first place at the CRM Excellence Test 2007 with its premium CRM solution update.seven. The comparative test was conducted by the Gesellschaft zur Prüfung von Software mbH (Association for the Testing of Software) and the Berlin CRM business consultancy Stephan Bauriedel. update managed to prevail against such renowned enterprises as Microsoft, Oracle and Sage and clearly came out on top. update.seven was the only CRM solution to get top marks in all decisive categories. At the same time update.seven was awarded the GPS quality seal of approval “CRM Excellence”.

		ISM CRM Software Award ISM announces the 2006 Top 15 Software Awards ISM Inc., a strategic advisor specialized in CRM and headquartered in Bethesda, Maryland, has been awarding the renowned CRM Software Award since 1992. Winning in 2004 update received its seventh consecutive ISM Award. Tested at the ISM Software Lab in Bethesda, Md., a total of 400 CRM solutions were rated by a jury according to 202 selection criteria, including 105 CRM business functions, 47 technical features, 33 implementation capabilities and 17 user support features. The ISM CRM Software Award is part of the annual ISM Guide to CRM Automation; the twelfth edition of which was presented by ISM at the DCI CRM Conference & Exhibition in Chicago in March 2004.

		update Customer Excellence Awards For the first time and on an international level, the update Customer Excellence Award 2005 will be granted to companies that are outstanding in their CRM achievement having successfully conducted a CRM initiative in their organization. 2006: Demag Cranes & Components GmbH Energie Steiermark Customer Intimacy: PETROM SA. \| Rumänien 2005: Innovation Leadership: 3M Hungary \| Hungary Non-Profit-Organisation: Donau Universität Krems \| Austria Customer Intimacy: Meeùs \| Netherlands