Johanniter Bavaria decide on CRM Full service from Sensix-Netragon

Charitable organization uses CRM software to get even closer to customer

Sternberg, 03.05.2006
In order to improve customer service customer in their service centers in the future, the Johanniter Society in Bavaria assigned CRM specialist, Sensix-Netragon, to suggest a CRM system for implementation. The CRM system, update.seven, from update software, was selected and has been running a pilot project in the Bavarian regional office with 500 users since 1 April 2006.

The goal is to provide a more flexible and complete service faster when speaking with customers by using a nation-wide implemented CRM system at the Johanniter’s service centers.

"The decision to choose an appropriate CRM system is an important first step for us. The Sensix-Netragon team took care of this for us in a very professional manner were able to win our confidence for the next phase of our CRM initiative. By choosing update’s CRM system, we expect to successfully achieve our goals: By the end of 2007, we want all of the personnel in our service centers to speak the “same language” so that we can react faster and in more detail to our customers’ needs.,” according to Josef Jindra, responsible for service and sales Johanniter in Bavaria.

About Sensix-Netragon
Sensix-Netragon is a European CRM full-service provider with locations in Starnberg, Vienna, Frankfurt and Basel. They offer the introduction of CRM software solutions from Microsoft, Siebel or update in addition to classical CRM consultation. Beyond that, Sensix-Netragon supports the complete or selective enterprise of the software solution with a Customer Care center and the completion in or multi-level marketing campaigns, as for example telephone marketing actions. The enterprise is currently one at the fastest growing CRM specialist on the German-language market with the goal of becoming one of the leading providers in region. Sensix-Netragon is a result of a recent fusion of Netragon AG and Sensix IT Solutions GmbH.

About the Johanniter
The Johanniter Society is part of the evangelical Johanniter Order and one of the largest accident assistance organizations in Europe. Helping others has been the focal point for the Johanniter for centuries. For centuries the assistance from humans stands to humans in the center of the work of the Johanniter. Services range from ambulance service and ambulatory care, child and youth work, training in first aid to assisting in international aid projects. In Bavaria, the Johanniter Society has approximately 1,100 full-time coworkers, 3,500 volunteers and 250,000 patrons.

Contact:

Vanessa Däubener
Vanessa.daeubener@netragon.com

Netragon AG
Bahnhofplatz 4
D-82319 Starnberg
Telefon:+49 8151 6669-102
Internet: www.netragon.com