At the Swiss CRM Forum, update presents a new service solution for the update.seven CRM Suite
update.seven completes its product suite for support and service management
Vienna/Zurich, March 31, 2008 +++ At the Swiss CRM Forum on June 5, 2008 in Zurich (booth 21), update Software Switzerland GmbH will present the new CRM service solution update.seven Strike. update Software Switzerland is a subsidiary of update software AG, one of the leading European producers of CRM solutions, headquartered in Vienna. With update.seven Strike, update is expanding further the service functionalities of its premium CRM suite update.seven. A special highlight of update.seven Strike is its extensive support and service management, which supports processes in call centers and help desks, in mobile service, and also inquiry and complaint management better than ever before. Since service employees have a direct view of maintenance contracts in update.seven Strike, for example, they can now answer customer inquiries about service faster and more effectively. The CRM specialist has also further optimized configurability in update.seven Strike: based on pre-configured industry templates, this solution can be adapted to industry-specific processes and needs solely through easy parameterization and entirely without programming effort. At the same time, update.seven Strike provides seamless and still-easier integration with SAP business solutions. update.seven has been awarded the title "Certified for SAP NetWeaver." The easy bidirectional data exchange takes place via an XML-based interface; among other things, this data exchange makes order coordination in the service sector easier.
At the Swiss CRM Forum, update will also present its successful initiative "Rescue CRM!" (
www.rettet-crm.com). The core concept of "Rescue CRM!" is that only people who adopt CRM holistically and observe the needs of their customers in their respective industries are truly successful. CRM and customer orientation are not just a question of the suitable software; rather, they are essentially also a question of company philosophy. Therefore, update combines people interested in CRM with successful CRM users thus enabling the expertise transfer from companies that have been living CRM with update successfully for years. A central component of update’s "Rescue CRM!" initiative is a public blog in which experts, analysts, and trade journalists have been discussing since the end of 2007 which CRM projects in companies are really successful and how you can best reach the customers in various industries. Furthermore, in the "Rescue CRM!" blog, numerous update users describe their strategies for corporate success through extensive customer orientation in video clips. About update software AG
update software AG (
www.update.com) was founded in Vienna in 1988. With nearly 300 employees and sales of EUR 32.5 million in 2007 (preliminary, unaudited figures), it is the leading European supplier of premium CRM solutions. update software AG is listed on the German stock exchange in Frankfurt am Main. Today, update’s products are used by more than 1300 companies and more than 150,000 users. update software Switzerland GmbH, headquartered in Zurich, was founded in 1993. update’s customers in Switzerland include more than 70 renowned companies such as Berenberg Bank, Dresdner Bank, Electrolux, Kärcher, Laufen Bathrooms, and Mars. update maintains strategic partnerships with companies such as Atos Origin, Hewlett Packard, Sensix, and Steria Mummert Consulting.contact:
| update software AG | Möller Horcher Public Relations GmbH | |
| Mag. Birgit Gruber |
Gabriele Horcher | |
| Operngasse 17-21 |
Ludwigstr. 74 | |
| A-1040 Wien |
D-63067 Offenbach/Main | |
| Tel.: +43 (0)1-87855-125 | Tel.: +49 (0)69-809096-52 | |
| Fax: +43 (0)1-87855-200 | Fax: +49 (0)69-809096-59 | |
| birgit.gruber@update.com |
gabriele.horcher@moeller-horcher.de |
|
| www.update.com |
www.moeller-horcher.de |
