update.seven for collaborative workers
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With a CTI interface, this module integrates seamlessly into telephony activities and the CRM processes: update.seven phone offers an ideal solution for telemarketing and call center applications. |
update.seven phone
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Unlimited Communication |
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Both call center agents and marketing and sales employees have in update.seven phone an instrument which contains the functionality of professional call center tools. Automated processes are triggered by client telephony events (e.g. calls in, calls out, wrong numbers, voice mail, etc.) and immediately transferred to the CRM system.
update.seven phone offers you a large call center functionality. As the case may be and whichever functionality you need on your server, this product can, in default configuration, be tied to existing call center systems (Tenovis, Avaya, ADLON, Siemens Workflow, Alcatel, Cisco, etc.). With update.seven phone you can process all telephony events and their status (e.g. conference call, on hold, coffee break) in your CRM solution.
| You can access all customer data in the CRM system online, including offers, inquiries, installed bases, relationships, interests, and more.update.seven phone is adaptable to any telephony system using the integrated software development kit (SDK).
Let us show you what update.phone can do to improve information flow in your company. «go relate» |
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- Professional call handling
- Direct connection to customer database
- Call support of all customer-relevant processes
- Automatic inbound lookup of customer history
- Outbound calls directly from the CRM system with a mouse click
