Phase 5 - Ongoing Support
After successfully “going live,” begins the phase of ongoing support service. In the foreground sits the maintenance of operations, such as creating new users and data maintenance. The implementation of a CRM solution is, in itself, not a completed project. For the further development of your CRM strategy, the ongoing processes will be optimized, customized or reimplemented even after the initial launch.
The Procedure
- During the implementation phase, we impart expertise to your employees (system administrators) about the upkeep of the system. So, you can independently manage the ongoing support at minimum expense.
- We recommend the same procedure for the further development of your CRM strategy.
- You receive competent support from our consultants who with many years of CRM experience in defining and optimizing new processes are available to you at any time.
