Our customers in Construction
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BAM UtiliteitsbouwBAM Utiliteitsbouw is one of the Koninklijke BAM Group subsidiaries. This decentralized organization works on both small and large projects where intensive contact between customers and employees is crucial. update.seven is an ideal CRM package for BAM Utiliteitsbouw because it records contacts per project. Other positive aspects of update.seven are its user-friendliness and the flexibility of the package. Regional offices can use each others’ projects and contact information and they don’t have to continuously ask each other for information. This all creates greater customer satisfaction and significantly higher efficiency!“The decisive factors for choosing update were its user-friendliness and the flexibility of the package.” (Anne Versteeg, Marketing & Communication)
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Hansa MetallwerkeThe history of the Hansa Group began in 1911, when Karl Göhring founded Preß- und Stanzwerk GmbH Zuffenhausen. Ten years later the company was renamed Hansa Metallwerke AG. Today, the activities of subsidiaries and branches in more than 50 countries are coordinated from company headquarters in Stuttgart-Möhringen. “What characterises the update CRM system is the optimal integration of all data. All customer data can be readily synchronised so that the most recent information is available everywhere. We are confident that data management with the CRM software will result in a decisive improvement to our internal processes and, with that, to our cooperation with the customers as well.” (Ralf von Kleist, Project Manager)
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Hansgrohe AGWith almost 106 years of history, Hansgrohe AG, with its headquarters in Schiltach in In 2005, the family-run business "We are now using the software in ten languages across 24 time zones” Thomas Bauer (International CRM Project Manager)
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Hemmink B.V.Hemmink B.V. of Zwolle is an importer of electro-technical equipment, attachment equipment, cable television components, wire and cable, safety equipment and technical tapes. Hemmink B.V. was founded in 1951. With a young and enthusiastic team of employees, Hemmink can be viewed as a constant, reliable presence within the electro-technical and cable television market.“We have opted for update software as our CRM supplier because with update.seven, we cannot only adapt screens easily, quickly and without programming, but also processes and workflows.” (Renze Meester | CRM project manager
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IMPARAT Ltd.As a producer of lacquers and paints and a direct supplier of the painting trade since 1905, Imparat today employs 200 coworkers at production locations in Glinde and Bremerhaven, as well as 16 distribution centers.Besides paints and coating materials, a practical assortment of commercial articles supplement the range of products for those approx. 8000 painter customers. Additionally, dispersion bonding agents as well as industrial and naval lacquers are produced and sold. "Today, the customer is actually our source of added value. The numbers prove that Imparat’s K.I.M. (communication information marketing) strategy adds up: in 2005, Imparat’s revenues as well as customer contact frequency increased significantly, and new client acquisition has increased 3-fold within one year." Torsten Oberhardt (sales director)
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Junckers IndustriesJunckers Industries is Europe’s largest producer of solid wood floors and is one of Denmark’s largest wood processing industries. The parent company in Køge employs a staff of about 850, whilst worldwide the group employs more than 1,100 persons. Exports account for about 71% of total turnover and Junckers has its own subsidiaries in Europe and North America – and is otherwise represented by a network of agents and distributors throughout the world.“CRM was the solution we needed to replace our 8-year old project management system. The new CRM solution has brought us easier access to data, faster updating of customer-related functions, improved project management, enhanced service and increased sales. Our CRM solution, which is based on marketing.manager, covers a variety of areas: on the one hand, our project sales and the associated databases; on the other, we have a forecast model from which we can extract the sales expected over the next 18 months." (Jørgen Jensen, Vice President of Junckers Industries.)
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Lafarge Perlmooser IncLafarge Perlmooser Inc is part of the international Lafarge group, is world leader in building materials and holds top positions in each of its four divisions: cement, aggregates and concrete, roofing materials and gypsum.The group employs 77,000 coworkers and is active in 75 countries on all continents. In 2005, revenues of 15,969 billion euro were earned. Lafarge offers a comprehensive product range and solutions for each phase of the building process for any building project. As the leading cement manufacturers in Austria, Lafarge Perlmooser Inc.sees itself not only as a company with high quality standards, but also first and foremost a company that is imprinted with the concept of service-oriented partnerships and tries to live this philosophy on a daily basis. Increasing value for partners and customers is an important element in their decision making. "All customer-related information for the marketing, sales and service departments is documented exclusively in the marketing.manager. Lafarge Perlmooser's marketing.manager is linked via interfaces with other programs in the enterprise and becomes a basis for analytical tools. update rapidly adjusted itself to our specific and demanding requirements, allowing for a very user-friendly installation." (Eva Palischek, Manager Marketing)
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NovencoNovenco develops and manufactures ventilation and fire fighting systems for markets as different as industrial, agricultural, commercial, public and residential buildings – marine installations ranging from cruise liners to cargo ships and offshore rigs – car parks and tunnels. Since the foundation in 1947, Novenco has become one of the world leading suppliers employing close to 600 people, and with a turnover of 120 million USD. Exports account for about 90% of the total turnover going to more than 40 countries. With headquarters located in Naestved, Denmark Novenco’s products are marketed and distributed worldwide through subsidiaries and agents. “Our CRM system based on marketing.manager enables us to manage an often complex offer process involving several participants on large projects. The increasing use of marketing.manager brings our organization even closer together and enables us to work with common customers regardless of functional or geographical boundaries. Furthermore marketing.manager is the perfect tool for us to gather, share and analyze both soft and hard customer information.” (Janne Jensen, Market Coordinator) |
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Saint-Gobain ISOVER Austria GmbHWith the signing of a deed in 1665 by Louis XIV, the Sun King, the foundation was laid for the establishment of one of the world’s most successful companies. Today, approximately 200,000 employees work in more than 1,200 consolidated enterprises of the Saint Gobain group in 50 countries worldwide. In 2005, the group earned 35 billion Euro in revenue. The three main business sectors glass, high speed materials and building products – have experienced substantial annual growth rates. This allows Saint Gobain Austria Ltd to continuously develop on a solid basis. "The successful introduction of the marketing.manager from update software allows us to further optimize our sales and marketing processes. This allows us to better serve our customers with more targeted support as well as increase sales. The international alignment of the CRM solution from update guarantees the availability and use of the marketing.manager in the many countries of the Saint Gobain Group. At present, the marketing.manager is used in Austria, Germany, Hungary, Italy and Slovakia." (Werner Hansmann, Managing Director, Saint Gobain Isover Austria GmbH) |
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Stahlton Inc.Stahlton Inc was founded in Zurich, Switzerland, in 1945, and is an innovative company in the construction industry. Stahlton Inc is a leader in the construction industry in the area of insulation bonding systems for external walls. They work in close co-operation with the building material dealers, brickyards and system suppliers to cover the market. "All customer-related processes to include contact – and lead management in marketing, sales and service are documented exclusively in the marketing.manager allowing for easy understanding and user-friendly access. update recognizes the challenges and strives to provide industry-oriented solutions." (Beat Meier, Head of Marketing/Sales)
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Uzin UtzThe Uzin Utz Group ranks among the prominent manufacturers of chemical system products for the flooring technology and cultivation machines throughout Europe. It is dedicated to the multi-dimensional task of professionally supporting flooring installers in every aspect of their business. From substrate preparation to sealants for a variety of floorings, the Uzin Utz group offers first-class product systems internationally under the successful brands UZIN, WOLFF, Pallmann and SIFLOOR. Whatever your flooring needs - from primers and rapid drying adhesives to tools and special products - the Uzin Utz Group can meet your needs."The positive developments in the past years in our group’s customer-focused foundation, will be further boosted with the implementation of update’s CRM solution. The creation of a central body of knowledge to help increase efficiency and optimize cooperation between all of our customer contact points is actually the goal of our CRM implementation. "Stefan Pircher | Head of Group Controlling, Market and Communication
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