Our customers in Engineering
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Buhler AGBuhler is a global specialist in the field of plant design and construction and the related services for transforming renewable und synthetic raw materials into high-quality functional products and valuable substances. Buhler employs some 6,000 people around the world.We are leaders in the basic technologies of grinding, blending & mixing, bulk handling, thermal treatment, and shaping for processing cereal grains and foods, producing and upgrading engineering materials, and die casting. Our top priority is to improve our customers’ performance (productivity and competitiveness). We collaborate closely with our customers throughout the life cycles of their production plants by developing new additional values for their products. |
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Demag Cranes & Components GmbHCranes & Components GmbH, solves flow of material -, logistics and tasks of drive with the world-wide most comprehensive product and performance program for enterprises of all sizes – from handicraft and trade to large scale industrial corporations.With the product range of two lines of business --crane and handling technology -- the enterprise offers special industry solutions for drives, load handling, as well as material flows in production and warehousing. The third line of business dedicates itself to after-sales business and ensures with its palette of services offers comprehensive consulting on the economical use of Demag products, thus securing long term customer satisfaction. The largest after-sales service network in the industry assures close customer proximity throughout Austria. With a business volume of 621 million Euro in 2003/2004 is DEMAG Cranes & Components in Wetter an der Ruhr (Germany), is one the world’s leading experts and comprehensive authority for cranes, lifting devices and technical components. In three German facilities, as well as 20 foreign companies and 40 representations worldwide, the company had 5156 employees by the end of September 2004. The Austrian subsidiary, headquartered in Salzburg with 125 employees, had an approximate business volume of. 37 million Euros in the 2003/2004 financial year. "Originally, (1991) was the idea to lead the sales force into the next millennium: figurativy and symbolically. We have achieved that and more. At present, six sales engineers, 50 service technicians and approximately 60 people in the back office at DCC-AT. More will use m.m as a CRM and service tool throughout EuropeFor us, the marketing.manager is a CRM system with front end characteristics for other systems. Ainterface for all information. We don’t use any other databases with addresses, customer or other information.” (Wolfgang Reichl, marketing manager at Demag Cranes & Components, project leader for Demag International)
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Alfred Kaercher GmbHKaercher Austria is also the center for Central and Eastern Europe covering Hungary, the Czech Republic, Slovakia, Slovenia, Croatia, Bosnia Herzegovina, Serbia, Romania, Bulgaria, Macedonia and Albania.Kaercher’s pallet of products covers high pressure cleaners, wet/dry vacuums, steam cleaners, floor cleaners, as well as passenger and commercial motor vehicle washers, waste water recycling and drink water processing for private consumers as well as business customers from handicraft, agriculture, industry, construction, transportation, etc. The marketing.manager (m.m) has been in use since 2000 and is used by approx. 100 coworkers in Austria, Slovakia and Romania. "Poorly cared regions are a thing of the past - with the use of m.m, white marks on the map showing lack of coverage have disappeared!" (Eva-Maria Korbel, CRM project manager)
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Liebherr-Werk Nenzing GmbHLiebherr-Werk Nenzing GmbH produces and sells a wide range of different products, among those ship cranes, harbour mobile cranes and offshore cranes as well as hydraulic crawler cranes and other crawler cranes. "With update.seven we see ourselves in a position to realise our objectives. Part of this is providing professional after-sales service by establishing our CRM philosophy. In addition to an improved process management in day-to-day operations we also have better transparency in the market, since mobile and trans-sectoral communication is guaranteed." (Armin Huebler | EDP - Organisation/IT-Manager)
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ProbatPROBAT, producer of roasting machines and equipment for coffee and the food industries is a global player and one of the world’s leaders in this segment. Since it was founded in 1868 this company of Emmerich has focused on development, production and sale of equipment for processing untreated and roasted coffee. This know-how was also used for roasting malt, cacao and nuts at an early date. Today more than 110,000 roasting machines have been sold. In the meantime the product line includes roasting machines in sizes ranging from small shops to major production facilities including entire roasting systems, industrial mills, electric control, computer controls as well as replacement parts. Worldwide PROBAT has more than 650 employees located in various companies in Spain, Italy, the USA and Brazil as well as in Germany. The company exports approx. 80 percent of its products to Europe, North America as well as Middle and South-America. „Such a complex project has to be well thought through under all circumstances“
Jens Roelofs, CRM project manager at PROBAT |
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Reis RoboticsREIS ROBOTICS is a leading integrator of robotics systems, and offers its customers complete robotic and automated systems from a single source."Substantial improvement of service-related activities and consequently an increase in customer satisfaction."
(Christoph Knorr | IT and CRM project leader) |
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TRUMPF GmbH + Co. KGThe TRUMPF Group is one of the world’s leading companies in production technology. Innovations from TRUMPF are setting new trends - from machine tools for sheetmetal and material processing, to laser technology, electronics and medical technology. They are establishing new technical standards and opening up new and more productive possibilites for users. |
