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Engineering | Case Studies

Many years of experience have enabled us to support a fast and flexible optimization of sales, marketing and service processes for international organizations.
Read about the CRM success of some of our clients in Engineering:

Probat

PROBAT | CRM – Much More than just „Old Hat“

„Such a complex project has to be well thought through under all circumstances“
Jens Roelofs, CRM project manager at PROBAT

Alfred Kaercher GmbH

Kärcher in Vienna depends on the CRM system from update

"Poorly cared regions are a thing of the past - with the use of m.m, white marks on the map showing lack of coverage  have disappeared!" (Eva-Maria Korbel, CRM project manager)

Demag Cranes & Components GmbH

A CRM System for Everyone

"Originally, (1991) was the idea to lead the sales force into the next millennium:  figurativy and symbolically. We have achieved that and more. At present, six sales engineers, 50 service technicians and approximately 60 people in the back office at DCC-AT. More will use m.m as a CRM and service tool throughout EuropeFor us, the marketing.manager is a CRM system with front end characteristics for other systems.  Ainterface for all information.  We don’t use any other databases with addresses, customer or other information.” (Wolfgang Reichl, marketing manager at Demag Cranes & Components, project leader for Demag International)

Reis Robotics

Reis Robitics optimises Customer Service

"Substantial improvement of service-related activities and consequently an increase in customer satisfaction."
(Christoph Knorr | IT and CRM project leader)