Those in a pharmaceutical or healthcare company who have contact with customers need to have a uniform picture of the customer. Whether in sales, marketing, or service, our CRM solution supports workers in all these departments.

Why update.seven?

• Industry specific software development for the Life Sciences sectors (pharma, biotech, med device and OTC),
• the flexibility to customize our CRM solution,
• the“time to value” of a rapid implementation and deployment,
  

form the basis for an optimal price/performance ratio for our customers.

An overview of previous contacts with the customer by other representatives or from other departments such as marketing or internal sales, gives external sales and service teams additional advantages. Included in this, is extensive information about company and customer interactions over the web site.

Consider the growth that these capabilities might bring you:

• Access to the activities of the external sales and service teams allows those in marketing to provide customers with targeted information based on their interests.Events and campaigns can be tailored to the exact needs of the customer.
• Often in the internal sales and services departments, there are several points of contact within a customer. Our solution allows a complete overview of the current customer situation. This way, you lay the foundation for offering optimal service.

This uniform and comprehensive view of your customers is of crucial importance to your company’s analysis, planning and strategy. In many pharmaceutical or healthcare companies, multiple and varied systems exist sometimes only with an indirect connection to each other. In these cases, loss of time and data is a given; customer relations suffer as a result.

• update.seven connects various departments and allows employees with different user rights to have access to a common system. Important information about mailing campaigns, Internet contact, training, fairs, events, etc., are immediately available.
• This overview and use of CRM in all channels provides a specific and comprehensive view of your customer. This also enables you to approach your customer through the proven best channels for them, so that you will gain their welcome acceptance and provide a more extensive view of your products.

Use the advantages of update.seven Customer Relationship Management solution and place the customer in the center of your business.