Our customers in Health
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ActavisThe Actavis group is one of the key players worldwide in the development, manufacturing and distribution of generic drugs. Through a series of acquisitions the company was able to become one the five largest manufacturers of generic drugs in the pharmaceutical industry. The Icelandic company, which was founded in 1959 and whose main office is located in Reykjavik, currently employs 10,000 in more than 30 countries. The trajectory of this rapidly expanding company is currently focused on central Europe, EU acceding countries and the US market. "As a brand new company in the Austrian and Swiss generics market it is vital for us to proceed in a structured and precise manner from the start. Therefore, it is ideal if one is able to extract reliable and usable client information from a system; which in our case is still in the customising phase." (Stefan Langthaler, head of business systems) “With update.seven the return on investment begins in the implementing phase already. The fast and sustainable success in the highly competitive generics business has become a whole lot more probable. update supports us in this phase with measurable increase in value.” (Stefan Langthaler, head of business systems)
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AstraZenecaAstraZeneca is one of the world’s leading medicament manufacturers. This position obligates AstraZeneca to develop medicines which can reduce suffering and save lives. With revenues of 24 billion (2005), AstraZeneca ranks among the world’s leading corporations. Developing new medications requires intensive research. Every working day, AstraZeneca invests 14 million worldwide for development. In 100 countries, 65,000 employees are active for AstraZeneca helping to reach the high goals and make a substantial contribution to bettering things. "Using update’s software allows us to optimally serve the needs of our customers and coordinate our sales teams’ support as well as marketing with greatest possible efficiency." (Klaus Fister, manager information services)
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Bioscientia GmbHFounded in 1970, bioscientia (based near Frankfurt and Wiesbaden, Germany) is perhaps the largest purpose-built reference laboratory in Europe with a staff compliment today in excess of 1,000 professional and technical personnel. With over 25 years experience in the international market, bioscientia provides a pathology reference service to a wide range of institutions including universities, military and Ministry of Health hospitals, clinics, laboratories and pharmaceutical companies world-wide.The success of our CRM project was due mainly to the active participation of our employees. Only if everyone that is involved in the project works together, both in the headquarters and the regional offices, can we be successful. (Heike Bopp, Project Leader Sales)
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Boehringer Ingelheim Pharma GmbH & Co. KGBoehringer Ingelheim is a research-driven group of companies dedicated to researching, developing, manufacturing and marketing pharmaceuticals that improve health and quality of life. Our business consists largely of Human pharmaceuticals (consisting of Prescription Medicines, Consumer Health Care and Biopharmaceuticals) as well as Pharma Chemicals and Animal Health."I spoke with the group and all were very impressed with the C-Global application. A few actually talked about a time savings vs a additional time commitment. That's quite a paradigm shift."
(Camilla Pontes, CDept Area Mgmt. Americas, Boehringer Ingelheim Animal Health GmbH) |
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Jenapharm GmbH & Co. KGJenapharm’s success story started with the first development of a production process for the manufacture of penicillin on the European continent. Under the motto “innovative ideas simply help on”, Jenapharm has continuously focused on innovations. In the meantime, the company that was established in 1950 in the field of gynaecology is one of the leading pharmaceutical companies in Germany with a product portfolio oriented to women’s contraception and menopause. The broadening of the range of products with the aim of becoming the only complete provider of women’s health in Germany stands in focus of business development. This makes Jenapharm the gynaecologists’, pharmacists’ and women’s first choice brand. In September 2007, for the fifth time in a row, Jenapharm won the “Goldene Tablette”. This award is conferred annually within a framework of independent market research for the best producer of pharmaceutical products and the most innovative medication. “We integrate all processes from the corporate divisions that deal with client contact with the CRM solution from update. That way, the indoor and field service, the customer service centre as well as our event management have a uniform and always updated view on the customers. Customer orientation doesn’t have to limit itself to sales but covers all divisions in the company.” (Lothar Fischer, Head of Women’s Health, Germany (Jenapharm GmbH & Co. KG) Jenapharm relies on the following products of update’s CRM-Suite update.seven win in indoor and field service (company/person, contact management, issuing of samples, issuing of service articles, allocation of responsibilities from customer service centre, expenses and event management) update.phone and update.groupware in customer service centre
“The flexibility of the data model and the simple usage of the update CRM solutions enable us to react quickly to the adaptation wishes of the users which basically contribute to the acceptance of the system.” (Torsten Pach – Head of IT CSV/Documentation (JenapharmGmbH & Co. KG) |
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Johanniter UnfallhilfeThe Johanniter Society is part of the evangelical Johanniter Order and one of the largest accident assistance organizations in Europe. Helping others has been the focal point for the Johanniter for centuries. For centuries the assistance from humans stands to humans in the center of the work of the Johanniter. Services range from ambulance service and ambulatory care, child and youth work, training in first aid to assisting in international aid projects. In Bavaria, the Johanniter Society has approximately 1,100 full-time coworkers, 3,500 volunteers and 250,000 patrons. press release "By choosing update’s CRM system, we expect to successfully achieve our goals: By the end of 2007, we want all of the personnel in our service centers to speak the ’same language’ so that we can react faster and in more detail to our customers’ needs.”(Josef Jindra, responsible for service and sales Johanniter in Bavaria)
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ratiopharmratiopharm is one of the leading international generics producer and in its home country Germany the top selling and most commonly prescribed pharmaceutical brand. The company produces high quality medicines and sells them at low prices. By doing so, it contributes to cost containment in the healthcare sector.“This industry-oriented solution offered all of the functionality that a modern pharmaceutical company needs. Many requirements in the area of health care were covered from the very start.“
(Hatice Camdere | head of internal sales Germany) |
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Schülke & Mayr GmbHSchülke & Mayr is an international leader in the areas of hygiene and prevention of infection, and also in Microbiological Quality Management (MQM) and chemical technical preservation.The Special Additive International (SAI) division, whose CRM project is described here, has customers in the processing industry: cosmetics, household products, technical preservation, coatings and metalworking, and other industries that require preservatives. "The Special Additives International division has enjoyed an increase in sales revenue and territorial expansion. The Sailor (mm) has contributed significantly to this success!" Thomas Finnern - CRM manager
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