Our Customers
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ActavisThe Actavis group is one of the key players worldwide in the development, manufacturing and distribution of generic drugs. Through a series of acquisitions the company was able to become one the five largest manufacturers of generic drugs in the pharmaceutical industry. The Icelandic company, which was founded in 1959 and whose main office is located in Reykjavik, currently employs 10,000 in more than 30 countries. The trajectory of this rapidly expanding company is currently focused on central Europe, EU acceding countries and the US market. "As a brand new company in the Austrian and Swiss generics market it is vital for us to proceed in a structured and precise manner from the start. Therefore, it is ideal if one is able to extract reliable and usable client information from a system; which in our case is still in the customising phase." (Stefan Langthaler, head of business systems) “With update.seven the return on investment begins in the implementing phase already. The fast and sustainable success in the highly competitive generics business has become a whole lot more probable. update supports us in this phase with measurable increase in value.” (Stefan Langthaler, head of business systems)
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AhrendAhrend Office Products is a leading supplier of office supplies and computer supplies. We are capable to guarantee optimal service because of our skilled employees, innovative e-Commerce systems and reliable logistics. Our customised services & advice enable you to purchase your office supplies in the most efficient way."Introducing marketing.manager in our sales organisation, has been one of the most beneficial decisions over the last years. By identifying prospects in a very early stage and following the pre-defined next steps, we are always in control of the sales process. It has brought us great insight!" (Marcel Schras, Operations development manager Ahrend)
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AirPlus InternationalWith more than 30,000 corporate customers worldwide AirPlus International is a global leader in business travel payment solutions, offering central payment accounts, corporate cards and online management tools. AirPlus settles flight tickets from more than 260 airlines and is the preferred partner of various airlines such as British Airways, Continental Airlines, Northwest Airlines, Lufthansa German Airlines, Austrian Airlines, Swiss International Air Lines and TAP Portugal. |
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American Express Finanzmanagement GmbHAmerican Express Finanzmanagement GmbH is an operating division of American Express. Founded in 1850 and represented in Germany since 1898, American Express is one of the world’s most prominent providers of financial and travel services, credit cards, travelers cheques, investment products, insurance products and international banking services. Since May 2005, American Express Finanzmanagement GmbH has offered members an integrated, lifetime approach with an independent advisory service and selection of products in the areas of liquidity, provisioning and asset management."It was important, for example, that update commands the different CRM disciplines. We were looking for a CRM system that could actively support not only our advisors in the operational advisory and sales process, but also the analysis of customer data and the collaborative tasks in internal communication. On top of that, what convinced us above all was that update has already realised the life phase-oriented sales concept as part of its CRM system, and that it can be easily adapted to our individual processes. This enables us to implement our American Express lifetime concept without any great effort.”
Andreas Adam - Member of Managing Board |
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ARD-Werbung SALES & SERVICES GmbHThe AS&S is a German nationwide marketing agent for television and radio advertising time. The range of services extends from local radio advertising to national TV advertising. The advertising agent uses media marketing to help refinance their customers – the media. And with its marketing, sales/distribution, planning and research divisions AS&S is a contact person for the advertising market."update.web has established itself as an important entity in our sales processes. The system was adopted by our employees and is used as an important information
and communication tool. We are on our way to making the best use of the many features of the system“ Michael Heffler (head of Sales Service at AS&S) |
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AstraZenecaAstraZeneca is one of the world’s leading medicament manufacturers. This position obligates AstraZeneca to develop medicines which can reduce suffering and save lives. With revenues of $ 24 billion (2005), AstraZeneca ranks among the world’s leading corporations. Developing new medications requires intensive research. Every working day, AstraZeneca invests $ 14 million worldwide for development. In 100 countries, 65,000 employees are active for AstraZeneca helping to reach the high goals and make a substantial contribution to bettering things. "Using update’s software allows us to optimally serve the needs of our customers and coordinate our sales teams’ support as well as marketing with greatest possible efficiency." (Klaus Fister, manager information services)
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Axpo AG - the energy partnerAfter the approaching liberalization of the Swiss energy market, Axpo will become the leading energy company in Switzerland, with services ranging from production, over trading to sales. Together with nearly 400 sales partners Axpo delivers energy to the cantons Aargau, Zuerich, Schaffhausen, Thurgau, St. Gallen, Glarus, the half-cantons Appenzell and some foreign regions.
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BAM UtiliteitsbouwBAM Utiliteitsbouw is one of the Koninklijke BAM Group subsidiaries. This decentralized organization works on both small and large projects where intensive contact between customers and employees is crucial. update.seven is an ideal CRM package for BAM Utiliteitsbouw because it records contacts per project. Other positive aspects of update.seven are its user-friendliness and the flexibility of the package. Regional offices can use each others’ projects and contact information and they don’t have to continuously ask each other for information. This all creates greater customer satisfaction and significantly higher efficiency!“The decisive factors for choosing update were its user-friendliness and the flexibility of the package.” (Anne Versteeg, Marketing & Communication)
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BaumaxBauMax is Austria’s largest building materials and home improvement chain with a market share of approximately 25%. Headquartered in Klosterneuburg near Vienna, bauMax operates 68 stores in Austria and already a total of 54 stores in the Czech Republic, Slovakia, Hungary, Slovenia and Croatia. 47% of its one billion euro sales is generated in Eastern Europe. „What distinguishes our CRM approach from others is that we first look for ways to add value for customers, rather than just trying to lure them to our stores with direct-marketing campaigns.“
(Dr. Michael Scheuch, Head of Communications and Advertising at bauMax)
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Berenberg Bank (Schweiz) AGFounded in 1590 in Hamburg, the Berenberg Bank is among the oldest banking houses in Europe. Since 1988, this traditional owner-managed bank has also been present in Switzerland with an independent subsidiary. As an independent bank, the Berenberg Bank (Schweiz) AG offers its demanding international clientele extensive and custom-tailored private banking services as well as investment products on the highest level. Its success factors include, among others, long-standing relationships with the same consultants and proven expertise in the areas of asset management, alternative investments, and private equity.The Berenberg Bank and the Berenberg Bank (Schweiz) AG have both received numerous awards from the bank testers of the renowned "Fuchsbriefe" as best "asset managers" in German-speaking lands. The collaboration with update software AG is proceeding extremely satisfactorily. After having defined the target solution, update has been consistently working on customising and implementing the new CRM tools with full consideration of all of our specifications. In addition, due to update’s large wealth of experience, we were able to incorporate not only our own specifications but also further recommendations made by the service provider, which we are convinced will ensure a perfect customer relationship management solution."
(Jürgen Hepp, Managing Director of Berenberg Bank (Schweiz) AG) |
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Bioscientia GmbHFounded in 1970, bioscientia (based near Frankfurt and Wiesbaden, Germany) is perhaps the largest purpose-built reference laboratory in Europe with a staff compliment today in excess of 1,000 professional and technical personnel. With over 25 years experience in the international market, bioscientia provides a pathology reference service to a wide range of institutions including universities, military and Ministry of Health hospitals, clinics, laboratories and pharmaceutical companies world-wide.The success of our CRM project was due mainly to the active participation of our employees. Only if everyone that is involved in the project works together, both in the headquarters and the regional offices, can we be successful. (Heike Bopp, Project Leader Sales)
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Boehringer Ingelheim Pharma GmbH & Co. KGBoehringer Ingelheim is a research-driven group of companies dedicated to researching, developing, manufacturing and marketing pharmaceuticals that improve health and quality of life. Our business consists largely of Human pharmaceuticals (consisting of Prescription Medicines, Consumer Health Care and Biopharmaceuticals) as well as Pharma Chemicals and Animal Health."I spoke with the group and all were very impressed with the C-Global application. A few actually talked about a time savings vs a additional time commitment. That's quite a paradigm shift."
(Camilla Pontes, CDept Area Mgmt. Americas, Boehringer Ingelheim Animal Health GmbH) |
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BRZ (Construction IT Center) Germany Ltd., GmbHThe BRZ has over 450 employees in 25 locations throughout Germany and is a prominent IT- and organization specialist for the building industry. With the help of innovative information technology, the BRZ supports building contractors make their work processes more efficient and economical, helping them manage their businesses. With great results: for nearly 40 years, more than 13,000 satisfied customers have successfully implemented BRZ solutions. |
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Buhler AGBuhler is a global specialist in the field of plant design and construction and the related services for transforming renewable und synthetic raw materials into high-quality functional products and valuable substances. Buhler employs some 6,000 people around the world.We are leaders in the basic technologies of grinding, blending & mixing, bulk handling, thermal treatment, and shaping for processing cereal grains and foods, producing and upgrading engineering materials, and die casting. Our top priority is to improve our customers’ performance (productivity and competitiveness). We collaborate closely with our customers throughout the life cycles of their production plants by developing new additional values for their products. |
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CanonWith sales bases around the world, Canon is active on a global scale. As we move to implement the Three Regional Headquarters System, with headquarters in the Americas, Europe and Japan (Asia), we are already starting to diversify globally, developing, manufacturing and marketing distinctive products, and thereby expanding our business in each region."We were able to increase revenues by around 7.5 percent annually with more or less the same number of employees. Our sales people no longer sell an average 50 machines per year, but 90!"
(Wolfgang Mantler, head of marketing Canon Österreich)
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ConsitioCONSITO is a sales outsourcing and consulting company that services as a sales engine the emerging markets in Central and Eastern Europe. CONSITO has local sales teams across the region that take over sales tasks for the customers ranging from lead generation to account- and country-management. The specialists of the CONSITO retail teams help with the product listing to retail chains and ensure with merchandising, rackjobbing and field sales a perfect presence of the products on the shelves and a high level of sell-out.Headquartered in Prague with local presences in Poland, Romania and Hungary CONSITO has more than seven years experiences in the IT channels in Central & Eastern Europe. "The system access for our remote sales force works perfectly and stable and update’s Consultants have contributed tremendously to business process improvements which we realized with update CRM" (Michael Scherrer, Managing Director at Consito)
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Constantia PrivatbankConstantia Privatbank is a modern Austrian private bank that concerns itself with the care, administration and growth of substantial wealth. A comprehensive approach to the administration of an estate is pursued, which takes into account the entire spectrum of possibilities. This includes shares and loans as well as real estate, raw materials, precious metals and alternative investments. The optimal fiscal configuration of assets completes this comprehensive service off. |
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Demag Cranes & Components GmbHCranes & Components GmbH, solves flow of material -, logistics and tasks of drive with the world-wide most comprehensive product and performance program for enterprises of all sizes – from handicraft and trade to large scale industrial corporations.With the product range of two lines of business --crane and handling technology -- the enterprise offers special industry solutions for drives, load handling, as well as material flows in production and warehousing. The third line of business dedicates itself to after-sales business and ensures with its palette of services offers comprehensive consulting on the economical use of Demag products, thus securing long term customer satisfaction. The largest after-sales service network in the industry assures close customer proximity throughout Austria. With a business volume of 621 million Euro in 2003/2004 is DEMAG Cranes & Components in Wetter an der Ruhr (Germany), is one the world’s leading experts and comprehensive authority for cranes, lifting devices and technical components. In three German facilities, as well as 20 foreign companies and 40 representations worldwide, the company had 5156 employees by the end of September 2004. The Austrian subsidiary, headquartered in Salzburg with 125 employees, had an approximate business volume of. 37 million Euros in the 2003/2004 financial year. "Originally, (1991) was the idea to lead the sales force into the next millennium: figurativy and symbolically. We have achieved that and more. At present, six sales engineers, 50 service technicians and approximately 60 people in the back office at DCC-AT. More will use m.m as a CRM and service tool throughout EuropeFor us, the marketing.manager is a CRM system with front end characteristics for other systems. Ainterface for all information. We don’t use any other databases with addresses, customer or other information.” (Wolfgang Reichl, marketing manager at Demag Cranes & Components, project leader for Demag International)
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Dresdner BankSince 1972, Dresdner Bank (Switzerland) AG has represented the globally-active Allianz Group and the Dresdner Bank Group in Switzerland. The institute is completely subject to the control of Swiss banking laws and with approximately 300 employees in Switzerland, it has established itself brilliantly in Switzerland and with two representative offices in Marbella and Singapore."The mapping as well as the efficient support of our advising and support processes were the focal points for the Dresdner Bank Switzerland. With the help of update, we have succeeded in realizing our complex requirements ’in cost’ and ’in time.’" (Matthias Forster, CRM Product Manager, Dresdner Bank (Switzerland) AG)
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Energie SteiermarkThe Energie Steiermark AG is the fourth largest energy enterprise in Austria with the core business fields electricity, natural gas, long-distance heating and recycling. Majority owner of Energie Steiermark is the federal state Steiermark. The holding company Societé D’ Investissement EN Autriche carried by the French energy companies Electricité de France (EdF) and Gaz de France holds 25% plus a share. National and international Energie Steiermark sells 15,000 GWh, 1,300 millions cubic meters natural gas and 2,600 GWh long-distance heating. The company turnover is with approximately a billion euro. The energy Steiermark employs more than 1,700 coworkers in Austria and further 440 abroad. “With the migration on update.seven we have a most flexible tool, in order to be able to face the challenges of the energy economics of the presence and future for selling and customer service. Very short conversion intervals guarantee us thereby crucial competition advantages at the market.” (Georg Wurzenberger | CRM Project Manager)
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Vorarlberg University of Applied SciencesThe University of Applied Sciences in Vorarlberg was founded in 1989 as the Technikum Vorarlberg and started the pilot degree program “Automation Engineering” in cooperation with the Graz University of Technology in 1992.Today its degree programs span the technical studies Mechatronics and Computer Science, Business Administration and Engineering with Business Administration, and Media Design and Social Work. The campus was extensively enlarged in 2005. Seminar rooms equipped with the latest multimedia technology, laboratories for study and research and the most modern computer pools provide an ideal environment for approximately 1000 students. "With marketing.manager we were able to centralize previously decentralized address files in one database and eliminate duplicates. Interfaces to already existing address databases work smoothly. As a result of clearly defined parameters we are able to specifically address different interest groups and target groups. This has resulted in enormous time savings especially when it comes to mailings. marketing.manager guarantees professional address management."
(Hannelore Nagel, Marketing and Communications) |
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Farm FritesFarm Frites offers a complete range of French fries and potato products, either deep frozen or fresh. Farm Frites is a total supplier for all kinds of potato products and thereby an ambitious grower.
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GF38 GrenobleGF38, Grenoble Football Club, will get a brand new stadium in 2008 with a 20,000 seat capacity (extendable to 28,000 seats). Named Stade des Alpes, this new ground will be entirely enclosed and covered in the English fashion, and will be built on the site of the old Charles Berty complex. The plans for the stadium were drawn up by architects Chaix & Morel (Zénith in Paris, skating rink in Montpellier, Stade de La Licorne in Amiens, etc.). This information will facilitate the determination of profiles and thus make it easier to personalise communication with each customer. |
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Gruner+Jahr PolandG+J Poland is part of Gruner+Jahr, Europe’s largest magazine publishing company. G+J employs over 14,500 employees in 24 countries on 3 continents, produces over 300 magazines and newspapers including related internet web services."Strong competition in the advertising market has persuaded us to look for a solution that will enable our employees to become even more effective in acquiring new advertising customers and provide even more improved levels of service." (Marek Szpunar, Operation Director at Gruner+Jahr Poland)
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Bank GutmannSteeped in tradition and based on more than 30 years of specialized experience in securities consultation for institutional and exclusive, private customers, the Bank Gutmann has positioned itself as one of the leading investement houses in Austria and other German-speaking countries."Since introducing the marketing.manager in 2001, we are in a better position to serve our customers, because all relevant data is readily available at a single glance. In addition, this is increasing in importance because of the approximately 130 employees, nearly 70 percent are marketing.manager users."
(Alexandra Laugofsky, project manager) |
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Haberkorn UlmerHaberkorn Ulmer, Wolfurt, is one of Austria’s most prominent enterprises in technical trade industry. Haberkorn Ulmer trades in technical products for industrial building and trade as well as hydraulics, propulsion and profile and conveyor technology. Approximately 80,000 different products are in stock, the entire assortment altogether, encompasses more than 100,000 articles. Haberkorn Ulmer is by far Austria’s largest technical dealer of Austria and ranks among the top five companies in Europe. Altogether, Haberkorn Ulmer employs 845 coworkers, 661 in Austria and 330 in the logistics and management centers in Wolfurter. The ultramodern logistics center covers 15,000 square meters, with 5,500 square meters office space. "Using solutions from update, we are able to react to the market faster and more flexibly." (Harald Stix, management)
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Hansa MetallwerkeThe history of the Hansa Group began in 1911, when Karl Göhring founded Preß- und Stanzwerk GmbH Zuffenhausen. Ten years later the company was renamed Hansa Metallwerke AG. Today, the activities of subsidiaries and branches in more than 50 countries are coordinated from company headquarters in Stuttgart-Möhringen. “What characterises the update CRM system is the optimal integration of all data. All customer data can be readily synchronised so that the most recent information is available everywhere. We are confident that data management with the CRM software will result in a decisive improvement to our internal processes and, with that, to our cooperation with the customers as well.” (Ralf von Kleist, Project Manager)
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Hansgrohe AGWith almost 106 years of history, Hansgrohe AG, with its headquarters in Schiltach in In 2005, the family-run business "We are now using the software in ten languages across 24 time zones” Thomas Bauer (International CRM Project Manager)
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Hassia MinaralquellenHassia Mineralquellen – beverage manufacturer of well-known brands such as Rosbacher, Bad Vilbeler Elisabethen Quelle, Kaiser Friedrich Quelle, Bad Vilbeler UrQuelle, bizzl and Rapp´s.„We are really satisfied with how quickly update was able to meet our specific needs. Already now Hassia’s specific requirements in the areas of sales call planning, listing and point of sales surveys are represented.“
(Werner Jacobi, CRM Project Manager) |
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Hemmink B.V.Hemmink B.V. of Zwolle is an importer of electro-technical equipment, attachment equipment, cable television components, wire and cable, safety equipment and technical tapes. Hemmink B.V. was founded in 1951. With a young and enthusiastic team of employees, Hemmink can be viewed as a constant, reliable presence within the electro-technical and cable television market.“We have opted for update software as our CRM supplier because with update.seven, we cannot only adapt screens easily, quickly and without programming, but also processes and workflows.” (Renze Meester | CRM project manager
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Immobilien Scout 24Immobilien Scout GmbH is headquartered in Berlin and has been active nationwide since September 1999. Currently Immobilien Scourt 24 employs 250 people. Immobilien Scout GmbH is an equity holding between Scout24 Holding GmbH, Aareal Bank AG and Morgan Stanley and J.H.Whitney."With its extremely clearly laid-out desktops and automated processes,
marketing.manager provides ImmobilienScout24 users intuitive user navigation.” (Jürgen Böhm, Geschäftsführer Sales und Marketing) |
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IMPARAT Ltd.As a producer of lacquers and paints and a direct supplier of the painting trade since 1905, Imparat today employs 200 coworkers at production locations in Glinde and Bremerhaven, as well as 16 distribution centers.Besides paints and coating materials, a practical assortment of commercial articles supplement the range of products for those approx. 8000 painter customers. Additionally, dispersion bonding agents as well as industrial and naval lacquers are produced and sold. "Today, the customer is actually our source of added value. The numbers prove that Imparat’s K.I.M. (communication information marketing) strategy adds up: in 2005, Imparat’s revenues as well as customer contact frequency increased significantly, and new client acquisition has increased 3-fold within one year." Torsten Oberhardt (sales director)
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Jenapharm GmbH & Co. KGJenapharm’s success story started with the first development of a production process for the manufacture of penicillin on the European continent. Under the motto “innovative ideas simply help on”, Jenapharm has continuously focused on innovations. In the meantime, the company that was established in 1950 in the field of gynaecology is one of the leading pharmaceutical companies in Germany with a product portfolio oriented to women’s contraception and menopause. The broadening of the range of products with the aim of becoming the only complete provider of women’s health in Germany stands in focus of business development. This makes Jenapharm the gynaecologists’, pharmacists’ and women’s first choice brand. In 2008, for the sixth time in a row, Jenapharm won the “Goldene Tablette”. This award is conferred annually within a framework of independent market research for the best producer of pharmaceutical products and the most innovative medication. “We integrate all processes from the corporate divisions that deal with client contact with the CRM solution from update. That way, the indoor and field service, the customer service centre as well as our event management have a uniform and always updated view on the customers. Customer orientation doesn’t have to limit itself to sales but covers all divisions in the company.” (Lothar Fischer, Head of Women’s Health, Germany | Jenapharm GmbH & Co. KG) Jenapharm relies on the following products of update’s CRM-Suite update.seven win in indoor and field service (company/person, contact management, issuing of samples, issuing of service articles, allocation of responsibilities from customer service centre, expenses and event management, XML-Reports) update.seven phone, update.seven pda and update.seven groupware in customer service centre
“The flexibility of the data model and the simple usage of the update CRM solutions enable us to react quickly to the adaptation wishes of the users which basically contribute to the acceptance of the system.” (Torsten Pach – Head of ITQA | JenapharmGmbH & Co. KG) |
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Johanniter UnfallhilfeThe Johanniter Society is part of the evangelical Johanniter Order and one of the largest accident assistance organizations in Europe. Helping others has been the focal point for the Johanniter for centuries. For centuries the assistance from humans stands to humans in the center of the work of the Johanniter. Services range from ambulance service and ambulatory care, child and youth work, training in first aid to assisting in international aid projects. In Bavaria, the Johanniter Society has approximately 1,100 full-time coworkers, 3,500 volunteers and 250,000 patrons. press release "By choosing update’s CRM system, we expect to successfully achieve our goals: By the end of 2007, we want all of the personnel in our service centers to speak the ’same language’ so that we can react faster and in more detail to our customers’ needs.”(Josef Jindra, responsible for service and sales Johanniter in Bavaria)
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Junckers IndustriesJunckers Industries is Europe’s largest producer of solid wood floors and is one of Denmark’s largest wood processing industries. The parent company in Køge employs a staff of about 850, whilst worldwide the group employs more than 1,100 persons. Exports account for about 71% of total turnover and Junckers has its own subsidiaries in Europe and North America – and is otherwise represented by a network of agents and distributors throughout the world.“CRM was the solution we needed to replace our 8-year old project management system. The new CRM solution has brought us easier access to data, faster updating of customer-related functions, improved project management, enhanced service and increased sales. Our CRM solution, which is based on marketing.manager, covers a variety of areas: on the one hand, our project sales and the associated databases; on the other, we have a forecast model from which we can extract the sales expected over the next 18 months." (Jørgen Jensen, Vice President of Junckers Industries.)
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K&HK&H Bank is one of the largest banks in Hungary, the leader of the corporate banking market and the second strongest bank in the retail segment. As a Universal Banking Group, it offers its retail and corporate partners a full range of financial services through a network of 160 branch offices, various business lines, and subsidiaries. |
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Alfred Kaercher GmbHKaercher Austria is also the center for Central and Eastern Europe covering Hungary, the Czech Republic, Slovakia, Slovenia, Croatia, Bosnia Herzegovina, Serbia, Romania, Bulgaria, Macedonia and Albania.Kaercher’s pallet of products covers high pressure cleaners, wet/dry vacuums, steam cleaners, floor cleaners, as well as passenger and commercial motor vehicle washers, waste water recycling and drink water processing for private consumers as well as business customers from handicraft, agriculture, industry, construction, transportation, etc. The marketing.manager (m.m) has been in use since 2000 and is used by approx. 100 coworkers in Austria, Slovakia and Romania. "Poorly cared regions are a thing of the past - with the use of m.m, white marks on the map showing lack of coverage have disappeared!" (Eva-Maria Korbel, CRM project manager)
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Kovar & Koeppl public affairsKovar & Koeppl Public Affairs Consulting, specialist for political consultation, work at the heart of politics and society. Many of the Top 100 Austrian companies use their public affairs expertise. They have experts on politics, diplomacy, law, and media in their headquarters in Vienna as well as in their offices in Berlin and Washington. The consultancy is known for its characteristic discretion and mastery of political processes."Innovation has made Kovar & Koeppl one of the most powerful political consultants in Central Europe. Now, we use the marketing.manager, as a professional CRM solution for our customers’ lobbying and political campaigns. The time is ripe for industry-specific, IT solutions for election campaigns and lobbying. Therefore campaign managers throughout Europe — who are worth their salt — are gearing up to be technically competent.” (Andreas Kovar, Kovar & Koeppl)
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Lafarge Perlmooser IncLafarge Perlmooser Inc is part of the international Lafarge group, is world leader in building materials and holds top positions in each of its four divisions: cement, aggregates and concrete, roofing materials and gypsum.The group employs 77,000 coworkers and is active in 75 countries on all continents. In 2005, revenues of 15,969 billion euro were earned. Lafarge offers a comprehensive product range and solutions for each phase of the building process for any building project. As the leading cement manufacturers in Austria, Lafarge Perlmooser Inc.sees itself not only as a company with high quality standards, but also first and foremost a company that is imprinted with the concept of service-oriented partnerships and tries to live this philosophy on a daily basis. Increasing value for partners and customers is an important element in their decision making. "All customer-related information for the marketing, sales and service departments is documented exclusively in the marketing.manager. Lafarge Perlmooser's marketing.manager is linked via interfaces with other programs in the enterprise and becomes a basis for analytical tools. update rapidly adjusted itself to our specific and demanding requirements, allowing for a very user-friendly installation." (Eva Palischek, Manager Marketing)
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LBS Norddeutsche Landesbausparkasse Berlin-HannoverLBS Norddeutsche Landesbausparkasse Berlin - Hannover is part of the Sparkassen-Finanz group. Its long name is synonymous with a whole range of financial services: building society saving with LBS, financing and banking with the NORD/LB and Landesbank Berlin savings banks, insurance policies with the Lower Saxony public insurance company and Gothaer Versicherung in Berlin and of course real estate brokering, in which LBS Immobilien GmbH Berlin – Hannover and the savings banks have specialised.
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Leaf HollandLeaf Holland is a powerfull company with a leading roll in the candy market. Leaf’s main A-brands Red Band, Sportlife, Venco, Xylifresh 100 find their way to a satisfied customer through the channels of super markets, petrol stations and paper shops. Leaf Holland is a part of Leaf. Leaf is a leading candy company in Europa and a part of CVC Capital Partners and Nordic Investments. Thanks to its position in such a large company, Leaf Holland is a dynamic centre in the World of Sweets. "Our Field Sales Department uses Marketing Manager to reach all the candy channels. A userfriendly and effective tool to registrate and plan customer visits. When you really know your customers you get the most out of your visits. Marketing Manager is an fine tool to support this goal." (Annemarie Stam-Visser, Business Consultant ICT, LEAF Holland B.V.)
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Leuze Electronic GmbH & Co KGFor more than 39 years, together with its subsidiary Leuze lumiflexhas been a leading manufacturer of optoelectronic sensors, optical and inductive identification and data transmission systems. Moreover, the range includes safety at work products like light curtains and light grids as well as interface modules. |
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Liebherr-Werk Nenzing GmbHLiebherr-Werk Nenzing GmbH produces and sells a wide range of different products, among those ship cranes, harbour mobile cranes and offshore cranes as well as hydraulic crawler cranes and other crawler cranes. "With update.seven we see ourselves in a position to realise our objectives. Part of this is providing professional after-sales service by establishing our CRM philosophy. In addition to an improved process management in day-to-day operations we also have better transparency in the market, since mobile and trans-sectoral communication is guaranteed." (Armin Huebler | EDP - Organisation/IT-Manager)
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Lufthansa AirPlus Servicekarten GmbHLufthansa AirPlus is a leading international provider of solutions for business travel management. About 600 employees make sure that management of business travel is made easier for 29,000 companies worldwide, and they are thereby saving significant costs. Half of the top 500 companies in Western Europe rely on our competence, which has grown over more than 15 years, for their plans, payments and for analysing their business travel. |
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Mars SwitzerlandMars Schweiz AG, Zug, is the Swiss subsidiary of MARS Incorporated, USA. It employs approximately 120 people in the marketing and sales of more than 25 leading international brands, including MARS®, SNICKERS®, M&M’S®, PEDIGREE®, WHISKAS® and UNCLE BEN’S®. The company’s products are consumed on all five continents in more than 100 countries.“Everything is faster and more professional. We can call it a success story”.
(Jürg Heri, Sales Project Manager) |
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Maeurer + Wirtz: Responding to shifts in market demand with new software
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Mäurer + Wirtz GmbH & Co. KGMäurer + Wirtz GmbH & Co. KG is an independent profit centre within the Dalli-Werke Wäsche und Körperpflege GmbH & Co. KG group. The fragrance manufacturer, which exports to over 140 countries and is ranked among the top fragrance manufacturers on the market, has always strived to deliver the highest quality."By accelerating processes and expanding functionality, and thanks to integration with our SAP/R3 system, we have been able to improve sales activities considerably." (Harald Ripp, project manager)
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MediaprintThe Mediaprint Zeitungs- und Zeitschriftenverlag GmbH&Co KG has chosen the update.seven CRM solution from update software AG. Mediaprint is responsible, amongst other things, for the sale of advertising space, the printing and the sales of the Kronen Zeitung, the Kurier as well as the Neue Kärntner Zeitung."Alongside the focus on the business and the experience gained in similar projects in the media sector |