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    The growing importance of Social Media for CRM (White Paper)
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    COSMIC is geared at the emerging area of Social Media Analysis and extends the reach of our multichannel CRM suite to encompass social platforms in addition to all traditional forms of communication.
    Size/Format 608.87 kB/pdf
  • Whitepaper Mobile CRM Preview
    Success Factors for Mobile CRM (White Paper)
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    In recent years, it has become increasingly necessary to equip sales employees with mobile devices, which has in turn raised customers' expectations with respect to service, expertise and usability.
    Size/Format 4.84 MB/pdf
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