Social Media + CRM = Social CRM
What is Social CRM?
As opposed to social media monitoring, Social CRM integrates the communication from social media platforms into the CRM system.
Do you know what is being said on social media platforms about your products and your company?
How can you get this information?
With COSMIC, the Social CRM tool!
How? You can see this in our video:
With COSMIC, you incorporate social media channels directly into your CRM System. Conversations that are not conducted with the company itself also provide valuable information.
COSMIC can be used as part of the CRM solution update.revolution or as a stand-alone solution.
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The COSMIC principle
With the three-phase concept "listen – understand – engage” COSMIC allows for the identification, analysis, and classification of relevant news and postings about your search terms.
Expand your CRM with COSMIC to include new communication channels and analyses and link these to existing business processes.
Valuable information from the social Web is thus available across the entire company:
Finding relevant conversations allows for a reaction on the part of the relevant departments and triggers the corresponding corporate processes.
Your benefit? COSMIC provides answers.
How can you use this information?
With the COSMIC Experience Package you can see how you can get started with Social CRM quickly and cost-effectively.
We will show you where the benefits lie for you and how you can integrate social media into your CRM system.