Social Media + CRM = Social CRM

What is Social CRM?

As opposed to social media monitoring, Social CRM integrates the communication from social media platforms into the CRM system.

Do you know what is being said on social media platforms about your products and your company?

How can you get this information?
How can you use this knowledge?

With COSMIC, the Social CRM tool!

How? You can see this in our video:

With COSMIC, you incorporate social media channels directly into your CRM System. Conversations that are not conducted with the company itself also provide valuable information.
This way, CRM becomes Social CRM.

COSMIC can be used as part of the CRM solution update.revolution or as a stand-alone solution.

Always stay up-to-date and register to receive our CRM Newsletter

The COSMIC principle

With the three-phase concept "listen – understand – engage” COSMIC allows for the identification, analysis, and classification of relevant news and postings about your search terms.

Expand your CRM with COSMIC to include new communication channels and analyses and link these to existing business processes.

Valuable information from the social Web is thus available across the entire company:

Your marketing department receives feedback about the last campaign.
Your sales department learns about a competitor’s price reduction.
Your service department reacts to the defects in a product.

Finding relevant conversations allows for a reaction on the part of the relevant departments and triggers the corresponding corporate processes.

Your benefit? COSMIC provides answers.

What do your customers really want?
Where is your competition?
Is what you are offering fulfilling the demand?

How can you use this information?

With the COSMIC Experience Package you can see how you can get started with Social CRM quickly and cost-effectively.

We will show you where the benefits lie for you and how you can integrate social media into your CRM system.

Would you like to learn more? Then request the recording on the Social CRM Webinar right away!

For additional information: Get a copy of our free Whitepaper

COSMIC wins the Social CRM Award. Read more

16255