Increased efficiency and customer orientation at Bioscientia

A more efficient workflow with CRM - Bioscientia gains a more intensive customer orientation with update

“The customer is king,” is a principle to which many service providers ascribe. In order to successfully implement within a company, it must be embedded in its structure to achieve maximum customer orientation. Bioscientia realized this with a standardized IT landscape and the implementation of update’s CRM solution. With annual revenues of over 100 million Euros p.a., Bioscientia Ltd belongs to the largest reference laboratory in Europe.