By using a CRM solution from update, we have achieved our goal: customer orientation. The update.seven pda mobile solution has proven particularly useful. Data input in the field is analyzed and evaluated on the server, and the results are then used to manage our sales processes. With an end-to-end sales operations management process, we can ensure that our customer relationships are dynamic and profitable.

What characterises the update CRM system is the optimal integration of all data. All customer data can be readily synchronised so that the most recent information is available everywhere. We are confident that data management with the CRM software will result in a decisive improvement to our internal processes and, with that, to our cooperation with the customers as well.

We are very satisfied with the project. The application was installed in the server smoothly. With the fully automatic reconciliation of the calendar as well as the synchronisation of e-mails, the employees’ mode of operation will be simplified.

Our CRM system based on marketing.manager enables us to manage an often complex offer process involving several participants on large projects. The increasing use of marketing.manager brings our organization even closer together and enables us to work with common customers regardless of functional or geographical boundaries. Furthermore marketing.manager is the perfect tool for us to gather, share and analyze both soft and hard customer information.

The successful introduction of the marketing.manager from update software allows us to further optimize our sales and marketing processes. This allows us to better serve our customers with more targeted support as well as increase sales. The international alignment of the CRM solution from update guarantees the availability and use of the marketing.manager in the many countries of the Saint Gobain Group. At present, the marketing.manager is used in Austria, Germany, Hungary, Italy and Slovakia.