Operations & costs

SaaS and CRM on Demand - the advantages

Benefit from the advantages of a hosted CRM solution that is multi-instance, meaning that you have access to your own individual application.

We take care of all software maintenance tasks for our customers, allowing you to concentrate on your core business. Your customer data is a valuable asset and update’s customer relationship management solution is built from the ground up to safeguard security and availability.




No risk


  • Fully ready to use within days
  • Maximum performance
  • Extensive integration options
  • Worldwide availability
  • Highest possible security
  • Transparent costs
  • Increase or decrease user numbers as required
  • Dedicated instance – every customer has their own individual application

update.CRM's success is based on:

  • fast and straightforward rollout
  • continuous enhancement of your CRM system
  • cutting edge software architecture
  • high degree of availability
  • guaranteed data security thanks to our hosting partner




  • 99.5 % availability
  • Professional computer center operated according to ITIL V3
  • 24/7 monitoring
  • Daily differential, weekly full backup



  • Dedicated infrastructure
  • Multi-step authentication
  • VeriSign Class 3 Extended Validation SSL certificate



  • High availablibilty infrastructure
  • Web server farm with load sharing
  • Virtualized infrastructure for maximum flexibility and availability



  • Comprehensive standard interfaces for back office applications
  • Technical integration via flat files, XML/HTTP, and SOAP web services



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